Legal & Privacy
This Privacy Policy describes how Hussain Psychotherapy Professional Corporation, operating as Inaya Care ("Inaya Care," "we," "our," or "us"), collects, uses, discloses, retains, and protects personal information and personal health information in connection with the delivery of virtual psychotherapy services in Ontario, Canada.
This policy applies to all individuals who interact with Inaya Care, including prospective clients, active clients, and visitors to our website at inayacare.ca. By engaging with our services or website, you acknowledge that you have read and understood this policy.
Inaya Care is a virtual group psychotherapy practice operating under Hussain Psychotherapy Professional Corporation (Certificate of Authorization No. CA1516-701, issued by the College of Registered Psychotherapists of Ontario). We provide culturally attuned, faith-sensitive psychotherapy to South Asian individuals and families across Ontario, delivered entirely through secure virtual platforms.
Zain Hussain, Registered Psychotherapist (Qualifying), serves as Founder and Director and Privacy Officer. All clinical services are delivered by regulated health professionals registered with either the College of Registered Psychotherapists of Ontario (CRPO) or the Ontario College of Social Workers and Social Service Workers (OCSWSSW).
Inaya Care operates in compliance with the following legislation:
This policy applies to:
This policy does not apply to independent contractor clinicians associated with Inaya Care, whose information is governed by their respective Independent Contractor Agreements and applicable professional regulations.
Once you become an active client, we collect personal health information necessary to provide psychotherapy services, including:
When you inquire about our services through our website, a Meta lead form, or by contacting us directly, we collect:
Inquiry data collected prior to becoming an active client is stored in our client relationship management system (GoHighLevel) and is not stored in our clinical records system (Jane App). Once you become an active client, your inquiry data in GoHighLevel is either deleted or retained only in de-identified form. Clinical records are maintained exclusively in Jane App.
When you visit inayacare.ca, we may automatically collect technical data including IP address, browser type, pages visited, and time spent on the site. This data is collected through cookies and the Meta Pixel (see Section 12).
We collect information through the following means:
Personal health information collected from active clients is used to:
Personal information is also used to:
With your consent, inquiry data may be used to send follow-up communications about Inaya Care's services. You may withdraw consent to marketing communications at any time by replying STOP to any SMS or contacting us at info@inayacare.ca. We do not use clinical records for marketing purposes.
Each clinician at Inaya Care is an independent contractor, not an employee. Under PHIPA, the health information custodian for your clinical records may be your treating clinician individually, Hussain Psychotherapy Professional Corporation, or both, depending on the specific circumstances. All clinicians at Inaya Care are bound by their Independent Contractor Agreements to maintain PHIPA-compliant records practices and to use only Corporation-approved systems for the storage and transmission of personal health information.
All clinicians associated with Inaya Care are registered with either CRPO or OCSWSSW and carry their own professional liability insurance. They are bound by the confidentiality obligations of their respective regulatory colleges in addition to the terms of their agreements with Inaya Care.
Clinical records are maintained in Jane App, which is used as the shared electronic health record platform for all clinicians operating under the Certificate of Authorization.
We do not sell, rent, or trade your personal information or personal health information to any third party. We disclose your information only in the following circumstances:
We do not communicate your clinical information to your family doctor or any other healthcare provider without your explicit consent, except where required by law. If you wish to authorize communication with your family doctor, you will be asked to sign a written release of information.
Inaya Care uses the following third-party platforms to operate our services. Each platform processes data only as directed by us and is subject to confidentiality obligations:
GoHighLevel is a US-based platform. Inquiry data submitted by prospective clients and pre-intake communications may be stored on servers located outside Canada, including in the United States. This data is subject to the laws of the United States, including laws that may permit access by US government authorities. No clinical records or personal health information is transferred outside Canada. All clinical data remains within Jane App's Canadian infrastructure.
Meta Platforms, Inc. is also a US-based company. Data submitted through Meta lead forms is subject to Meta's Privacy Policy and may be processed on servers outside Canada.
By submitting an inquiry through our website or a Meta lead form, you consent to the transfer of your pre-intake inquiry data to GoHighLevel's US-based infrastructure for the purpose of follow-up communications about our services.
Our website at inayacare.ca uses cookies and similar tracking technologies to understand how visitors interact with our site. You may control cookie settings through your browser.
We use the Meta Pixel (Pixel ID: 795585630290719) on our website. The Meta Pixel is a piece of code that allows us to measure the effectiveness of our Facebook and Instagram advertising by tracking actions taken on our website, such as visiting a page or submitting a form. The Meta Pixel may collect your IP address, browser information, and pages visited, and transmit this data to Meta Platforms, Inc.
The Meta Pixel does not collect clinical information and is not connected to our electronic health record system. If you prefer not to be tracked by the Meta Pixel, you may opt out through Meta's Ad Preferences or use a browser extension that blocks tracking pixels.
By submitting your phone number through our website or a Meta lead form, you consent to receive SMS text messages from Inaya Care regarding your inquiry, appointment scheduling, and follow-up communications. Message and data rates may apply depending on your carrier and plan.
You may withdraw consent to SMS communications at any time by replying STOP to any message you receive from us. Once you opt out, you will receive a single confirmation message and no further SMS communications will be sent.
Our SMS communications are transmitted through GoHighLevel's messaging infrastructure and are subject to applicable A2P (Application-to-Person) messaging regulations in Canada and the United States.
We retain personal health information in accordance with CRPO record-keeping standards and applicable Ontario law:
When records reach the end of their retention period, they are destroyed securely. Electronic records are permanently deleted and physical records are cross-shredded.
Inaya Care's services are intended for individuals 16 years of age and older. We do not knowingly collect personal information from children under the age of 16 without the consent of a parent or legal guardian.
If a prospective client is under the age of 16, we require written parental or guardian consent prior to the commencement of services. If you believe we have inadvertently collected information from a child under 16 without appropriate consent, please contact us immediately at info@inayacare.ca.
PHIPA requires health information custodians to notify affected individuals and the Information and Privacy Commissioner of Ontario (IPC) in the event of a privacy breach involving personal health information.
A privacy breach occurs when personal information is collected, used, or disclosed in a manner not authorized by PHIPA, or when information is stolen, lost, or accessed by an unauthorized person.
In the event of a privacy breach, Inaya Care will:
If you believe your personal health information has been improperly accessed or disclosed, contact our Privacy Officer immediately at info@inayacare.ca or 437-292-4738.
Subject to applicable law, you have the following rights with respect to your personal information:
To request access to or correction of your personal information, submit a written request to our Privacy Officer at info@inayacare.ca. We will respond within 30 days. There is no fee for submitting an access request, though a reasonable fee may apply for complex requests after prior notice.
If you have a concern about how Inaya Care has handled your personal information, please first contact our Privacy Officer:
Zain Hussain, RP (Qualifying)
Privacy Officer, Inaya Care
Email: info@inayacare.ca
Phone: 437-292-4738
If you are not satisfied with our response, you may file a complaint with the Information and Privacy Commissioner of Ontario:
Information and Privacy Commissioner of Ontario
2 Bloor Street East, Suite 1400, Toronto, Ontario M4W 1A8
Phone: 416-326-3333 | Toll-free: 1-800-387-0073
Website: www.ipc.on.ca
We may update this Privacy Policy from time to time to reflect changes in our practices, applicable law, or regulatory requirements. The most current version will always be available on our website at inayacare.ca. Material changes will be communicated to active clients by email.
For any questions or requests related to this Privacy Policy:
Inaya Care, Hussain Psychotherapy Professional Corporation
Privacy Officer: Zain Hussain, RP (Qualifying)
Email: info@inayacare.ca
Phone: 437-292-4738
Website: inayacare.ca
Certificate of Authorization: CA1516-701
Pending LegalShield review before final publication. Items under review: independent contractor custodianship model, cookie consent mechanism, and GoHighLevel cross-border data transfer disclosure.